Contact Center AI Platform

AI that listens to
every conversation.

Call center quality assurance software, accent neutralization AI, and voicebots for customer service – on one enterprise platform.

Request a demo
See the platform

The Platform

One intelligence layer across every interaction.

We don’t replace your contact center. We listen to every conversation it handles — and turn each one into quality, clarity, automation, and insight.

01 — Quality

Score every call.
Not every fiftieth.

AIQMS replaces manual sampling with automated call center auditing across every interaction. It flags compliance risks, sentiment drops, and coaching gaps the moment they happen. Speech analytics built for the contact center.

  • Call center quality monitoring software that scores every conversation.
  • Speech analytics for the call center with real-time risk and coaching signal
  • Custom scorecards aligned to compliance and CSAT frameworks
  • Surfaces coaching and risk signals in real time
  • Cuts manual QA review workload by up to 80%
Explore AIQMS
Score-every-call-Not-every

AI-Powered Quality Management

Your QA team hears 2% of calls. Your customers judge you on 100%.

Omind’s contact center quality management software closes that gap. Every call scored. Every accent clarified. Every routine inquiry automated.

02 — Clarity

Same voice.
Clearer to the listener.

Accent Harmonizer neutralizes regional accents during live calls — no latency, no loss of identity, no post-call processing. The accent reduction software enables agents to speak naturally.

  • Real-time AI accent neutralization during live calls, under 200ms
  • Agent identity and emotion fully preserved
  • Reduces repeat queries, AHT, and miscommunication
  • Deploys across existing telephony — no infrastructure change
Explore Accent Harmonizer

03 — Next-Gen Voice & Chat

Conversations that
resolve themselves.

Voice AI and Chat AI deliver automated customer service for real enterprise workflows — not FAQ trees. They handle tier-1 resolution end-to-end, and escalate to humans with full context when complexity demands it.

  • Voice AI for customer support across multi-turn conversations
  • Lead qualification, scheduling, payments, tier-1 support
  • 24/7 automated customer service across voice, web, & much more
  • Escalates with full context — customers never repeat themselves
Explore Conversational AI
Conversations-that-resolve
Data-that-reads

04 — Next-Gen Analytics

Data that reads itself.
So your leaders don't have to.

Arya turns conversations, QA outcomes, and operational data into one living signal layer — predicting staffing gaps, surfacing coaching moments, and catching burnout before it costs you an agent.

  • Predictive scheduling across historical and seasonal patterns
  • Burnout and training signals before they hit performance
  • QA, conversation, and attendance in one live dashboard
  • Decisions from data, not spreadsheets
Explore Arya
AI-powered Voice Agent for Customer Engagement

The voice channel that never sleeps.

Not an IVR. Not a menu tree. A Voice AI that holds natural conversation, handles interruptions, switches languages mid-call, and resolves issues end-to-end. This AI voice bot works 24/7, at the scale of every call you receive — replacing hold queues with instant, intelligent resolution.

Book a demo
Collections
BFSI / lending . Debt resolution call
Scheduling
Healthcare / clinic . Appointment + reminder
Travel Booking
Travel & Hospitality - Booking Assistance & Itinerary Management
Qualification
Insurance / BPO . Lead screen + handoff
Collections

Experience It Live

By submitting, you consent to receive calls which may be placed by an AI agent, a human representative, or both. Message and data rates may apply.

Proven in Enterprise Deployment

0 %

Call coverage. Zero sampling blind spots. Every interaction scored.

- 0 %
Average Handle Time reduction across live enterprise deployments.
- 0 %
Drop in soft-skill errors within eight weeks of deployment.

Same agent. Same voice.
Sounding Clearer to Listeners

What you’re about to hear are real recordings from agents across our delivery network. Toggle each region OFF to hear it raw.
Toggle ON to hear the same audio through Accent Harmonizer, in real-time.

India Flag
India
OFFON
Philippines Flag
Philippines
OFFON
South Africa Flag
Africa
OFFON
Mexico Flag
LATAM
OFFON

Best with headphones · click each region’s ON/OFF toggle to compare

" Omind assists in evaluating interactions, and it helps analyze areas of opportunity that advisors have. It’s easy and simple to use, and it doesn’t require a lot of technical knowledge. "
Joseph C.Quality Analyst
" Omind is helping in providing the summary and make it easy to understand the interaction. What I like about the tool is that it provides with a summary of the interaction. "
Evelyn Y.Quality Analyst
" AIQMS has enabled us to identify areas requiring focus and determine the best methods to address them. "
Caroline LoorPresident - Flinsco
" Everything you need to manage your team & learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one! "
Michael BenedictCorporate Compliance Officer
" Using WhatsApp marketing, we've achieved real-time customer engagement, with the team's adaptable approach & exceptional support aligning perfectly with our business needs. "
Varsha PatilHead Customer Technology
" A great platform that helped us get qualified leads & reduce no response rate. Very easy to use and integrates across all our core system. I've already recommended others to use the same. "
Ashish RanaDigital Marketing Lead

Trusted by enterprise contact centers worldwide

Ameridial
BMS
Brevistay
cashify
CCI Global
Direct fairways
drink prime
Dutian
Flinsco
FusionCX
Diamonds Graded by GIA
Home Town
K12
Oberoi Realty
Parkwest
Pay 1
RCC BPO
Reliance
Safe Credit
scribeology
Serveretail
Shoplc
Skycom
Schwing Stetter
SupportSave

Hear what your contact
center sounds like.

Request a demo

Frequently Asked

You have questions. We have answers.

Omind is an AI-powered customer experience platform for enterprise contact centers. It combines automated quality management, conversational AI and real-time accent harmonization to help businesses improve customer interactions. Its AI-powered solutions include AIQMS, Accent Harmonizer, Voice AI, and Arya.
Yes. Omind’s AI solutions can be adopted based on a contact center’s operational needs. Businesses can start with AIQMS for quality monitoring, Accent Harmonizer for speech clarity, or conversational AI for customer service automation.
Omind automates customer service workflows through its conversational Voice AI and Chat AI solutions. They can handle routine inquiries, lead qualifications, appointment scheduling, and other configured support tasks across supported channels.
Omind’s AIQMS uses automated interaction evaluation to help contact centers monitor service quality and identify agent performance gaps. It evaluates supported interactions against configurable scorecards, highlighting compliance risks, recurring issues, and coaching opportunities.
Yes. Omind offers integration capabilities designed to work alongside existing contact center technology. Depending on the solution, supported integrations can connect with CRM systems, telephony platforms and contact center software through available integration methods. To discuss compatibility with your existing systems, book a demo with our team.
Our Voicebots qualify leads by conducting natural, two-way conversations and syncing data directly to your CRM. They can handle 24/7 scheduling and follow-ups without human oversight.
Arya AI analyzes trends across call quality and staffing efficiency to predict performance gaps. It turns raw contact center data into “smart action plans,” helping leaders optimize schedules and coaching based on actual performance data.

Resources

Our recent blogs.

The latest from the Omind editorial team on AI, CX, and contact center transformation.

Automated call center quality assurance workflow showing AI scoring, human review, and corrective action.
  • QMS

How to Automate Call Center Quality Assurance Without Losing Control?

  • By Baishali Bhattacharyya
Conversational AI Voice Bot
  • Voice AI

What Is a Conversational AI Voice Bot and How Does It Work?

  • By Manash Kundu
Contact center agent using a headset and noise suppression software during a live customer call
  • Accent Harmonizer

How Noise Suppression Software for BPOs Work During Live Calls?

  • By Manash Kundu
AI Voice Agents for Lead Qualification | Omind
  • Voice AI

AI Voice Agents Qualify Leads and Deliver Reliable Sales Handoffs

  • By Ariful Anam
AI Accent Changing Software for Call Centers
  • Accent Harmonizer

Evaluating Real-time AI Accent Changing Software for Enterprise Contact Centers

  • By Bradley Call
How do 24/7 AI Voice Agents Support Customer Service Operations?
  • Voice AI

How do 24/7 AI Voice Agents Support Customer Service Operations?

  • By Manish Jain