More hospitals across the U.S. are increasing automation. In fact, estimates suggest that over three times as many hospitals are using automation today. Globally, more than 77% of organizations have adopted low-code platforms—especially for CX automation.
The healthcare industry is gradually embracing automation. This shift is fueled by rising patient expectations, the demand for personalized care, and the need to improve operational efficiency. There’s also growing pressure to support preventative and remote healthcare.
Low-code CX automation platforms are transforming healthcare. These tools help healthcare professionals build and launch custom applications without heavy coding. They use drag-and-drop interfaces, visual programming, and pre-built components. This makes app development faster—even without a full IT team.
This article provides a quick overview of the areas automation can augment healthcare in.
Accelerating Innovation and Patient-Centric Care
Low-code CX automation platforms bridge the gap between technology and patient-centric care.
- Faster development: By eliminating the need for lengthy coding cycles, low-code platforms enable healthcare organizations to rapidly develop and deploy custom applications that address specific patient needs and internal workflows.
- Scalability: Low-code applications can easily scale up or down based on evolving requirements, ensuring the platform grows alongside the organization.
- Improved patient engagement: Develop patient-facing applications that empower patients to manage their health information, schedule appointments, and connect with healthcare providers remotely.
- Regulatory compliance: Low-code platforms often come equipped with features that support compliance with HIPAA regulations and other industry standards.
Overcoming Challenges in Healthcare
The healthcare industry faces several challenges that low-code automation can effectively address.
- Remote access limitations: Foster virtual consultations and telehealth services using low-code platforms to deliver convenient, high-quality care even for geographically dispersed patients.
- Siloed information systems: By enabling seamless integration between disparate data sources, low-code automation can break down information silos and foster collaboration across different healthcare teams.
- Supply chain management: Develop low-code applications to optimize inventory management, track medical supplies, and automate reorder processes, ensuring timely availability of critical resources.
- Real-time data management: Low-code platforms facilitate real-time access to comprehensive patient data, enabling informed clinical decisions and personalized care plans.
Giving Healthcare Professionals The Advantage Of Automation
Low-code development platforms make it easier for healthcare teams to build custom applications. This approach, called citizen development, allows nurses, doctors, and staff to create solutions tailored to their needs—without needing to code.
These platforms also help automate workflows for regulatory compliance. That reduces paperwork and lightens the administrative load.
While clinical operations haven’t fully adopted automation yet, administrative and development teams are seeing the benefits. Automation helps simplify tasks, save time, and reduce effort. We explore this further in the next section.
Administration and Finance Made Easier
While patient and physician automation is still emerging, healthcare finance and admin teams can already benefit from affordable CX automation tools.
Repetitive tasks like billing, insurance pre-authorization, and claims processing can be automated. This frees up staff for more strategic work.
Low-code platforms also automate data capture and integration. This reduces manual errors, improves accuracy, and delivers real-time insights.
They also support smarter decisions by generating instant reports on key financial metrics.
Simplified operations and better resource use lead to cost savings. Automated compliance further reduces risk and stress.
More Use Cases For Automation In Healthcare
- Remote patient monitoring: Low-code applications can connect patients with wearable devices and sensors, enabling remote monitoring of vitals and chronic health conditions.
- Treatment planning: Create applications that guide healthcare providers through standardized treatment protocols and ensure consistent, evidence-based care delivery.
- Data security and patient privacy: Low-code platforms offer robust features to securely manage and protect sensitive patient information, ensuring compliance with data privacy regulations.
The Future of Low-code Automation in Healthcare
While low-code CX automation is already making strides in healthcare, the future looks even brighter. Here are some predictions that the industry expects will soon become reality.
- Hyper-personalized care: Low-code platforms will let healthcare organizations to develop AI-powered applications that personalize treatment plans, medication management, and preventive care strategies.
- Integration with IoT and wearables: The integration of low-code platforms with the Internet of Things (IoT) and wearable devices will revolutionize telehealth and remote patient monitoring.
- Democratization of app development: Low-code platforms will become more user-friendly, enabling a wider range of healthcare professionals to contribute to application development and innovation.
FAQs on Low-code Automation in Healthcare
1. What are some examples of low-code automation tools used in healthcare?
Omind has been leveraging the power of AI and ML to deliver a groundbreaking CX and BX (Business Experience) to our customers. Our CX automation works across multiple channels and can be integrated into your services seamlessly. If you’d like to learn more about how you can augment your CX with us, schedule a demo today.
2. What are some common concerns surrounding the application of low-code automation in patient care?
- Security of patient data: Low-code platforms should prioritize robust security features to ensure compliance with HIPAA and other data privacy regulations.
- Lack of deep customization: While low-code platforms offer flexibility, complex application development might require traditional coding expertise.
- Integration with existing systems: Ensure the chosen low-code platform seamlessly integrates with your existing healthcare information systems.
3. How can healthcare organizations get started with low-code automation?
- Conduct a needs assessment to identify areas where low-code automation can improve patient care and internal operations.
- Evaluate different low-code platforms based on your specific requirements and budget.
- Train your healthcare staff on the chosen platform to foster citizen development and application ownership.
Low-code automation presents a transformative opportunity for healthcare organizations. By making the lives of healthcare professionals easier, and fostering innovation, low-code platforms pave the way for a future of improved patient care, optimized workflows, and enhanced healthcare delivery.
At Omind, our services have helped revamp the health insurance claim process. Our technology automates data capture, entry, and billing, leading to a threefold reduction in processing costs and enabling claims to be settled within 24 hours. Read more about our research in the full case study.
