Results
Turning Smarter Interactions into More Conversions
Aimed to evaluate the impact of a new implementation on agent conversion rates. With over 100 agents in scope, leadership wanted to ensure not just higher sales, but also consistent team performance.

11% reduction in AHT in 30 days

Conversion improved by 17.4% post implementation

Quality Compliance increased from 57% (before deployment) to 74.3% (+30%) in 4 months.
