Bengaluru, India’s tech capital, is setting new benchmarks in innovation and global business collaboration. With a staggering 30% share of India’s Global Capability Centers (GCCs), the city is now pushing boundaries with the launch of a dedicated GCC City. This visionary move by the Karnataka government underscores Bengaluru’s pivotal role in shaping the future of global technology ecosystems. 

The 2024-2029 GCC Policy, driven by the Karnataka Innovation and Technology Society (KITS), outlines an ambitious roadmap to position Bengaluru as a world leader in GCC development. Key highlights include: 

• Creation of 3.5 lakh new jobs, opening avenues for diverse career growth in the tech sector. 

• A projected $50 billion economic boost, fueling state-wide and national development. 

• Establishment of a robust ecosystem supporting new-age technologies and ER&D (Engineering, Research, and Development) centers. 

This initiative is a testament to Karnataka’s commitment to becoming not only India’s innovation hub but also a global tech powerhouse. At Omind.ai, we’re proud to align with this transformative journey. 

Omind.ai: Empowering GCCs with AI Excellence 

As the GCC sector expands, the challenges become as significant as the opportunities. At Omind.ai, we understand the dynamic demands of this ecosystem and deliver tailored, AI-driven solutions that enhance efficiency, customer satisfaction, and operational agility. 

1. Enhancing Customer Satisfaction (CSAT) 

Customer experience is a cornerstone of GCC success. Our Conversational AI solutions, powered by the Advanced AI Engine Arya, redefine interactions with: 

• Co-Pilot functionality for agents. 

• Automated email workflows for instant customer query resolutions. 

• Predictive & Real Time Insights for churn, call volumes, and agent productivity. 

These features not only reduce Average Handling Time (AHT) but also elevate CSAT scores, ensuring customer loyalty and satisfaction. 

2. Driving Operational Agility with Unified CXM 

In a fast-evolving market, agility is critical. Omind.ai’s Unified CXM Platform integrates workflows and insights across customer service, marketing, and operations. Features like AI QMS and Process Automation ensure GCCs remain future-ready and deliver exceptional services. 

3. Empowering Talent with Employee Efficiency Tools 

Talent is the backbone of GCCs. Our Employee Lifecycle Management solutions streamline processes like onboarding, training, and performance management. By automating repetitive tasks, we ensure employees can dedicate more time to strategic, high-impact activities. 

 Why Omind.ai is the Ideal Partner for GCCs 

Omind.ai bridges the gap between advanced technology and human expertise, making us the perfect partner for GCCs aiming to thrive in a competitive landscape. Here’s what sets us apart: 

• Scalable AI solutions that adapt to your growth needs. 

• Real-time analytics for informed decision-making. 

• Cross-functional efficiency to maximize operational outcomes. 

The Future of GCCs is Here 

Bengaluru’s ambitious GCC City project reflects a bold vision for innovation and economic progress. At Omind.ai, we’re excited to collaborate with organizations shaping this future, empowering GCCs to unlock their full potential and deliver unparalleled value. 

Let’s work together to shape the next chapter of global tech and talent innovation. 

Ready to transform your GCC operations with Omind.ai? Explore Omind.ai’s Cutting-Edge Solutions